FAQs
What You Need To Know
Policies
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HR Governance
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FAQs What you need to know
We want to anticipate any concerns and prevent any issues that may come up as you browse our site. If your question isn't captured below, feel free to contact us via the Contact page.
Why can't I find a document?
Template HR has over 100 documents for businesses to tailor to their own needs. If you are unable to find a document that you would expect to find on Template HR, please let us know via the Contact Us page. It may be that the document is titled something different or a bespoke service can be provided.
What benefit is there in paying for a template?
There are a number of free resources on the internet, albeit not all in one place. Template HR prides itself on ensuring that the documents offered are robust and where necessary has a human and empathetic tone.
How do I download a document?
Simply add either a single document, multiple documents or an entire folder to your basket and checkout. Customers will receive links to download the digital template in the 'Thank You' page of the checkout, along with an emailed link that will last for 30 days.
How do I edit a document?
All documents are created using Word Processor or Microsoft Excel and are fully editable once downloaded. Text that requires editing has been identified in brackets and highlighted in grey.
How does Template HR store my data?
Personal data obtained when an account is created is; Payment information is processed by Stripe, inc. No bank account and payment card information is stored by Template HR Ltd.
As a customer do I own the IP rights after purchase?
No, as a customer you are buying the licence to use the purchased content. You are able to modify any document to fit your own or business needs but are unable to onward sell any purchased material.
What happens when my document becomes out of date?
Downloads are available for 30 days via the emailed link. After this period they are removed to avoid customers relying upon an out of date document. The ‘Documents Update’ page will keep you informed of which policies have been recently revised and the relevant section / paragraph.
Any revisions will be noted on the Documents Update page, however newer versions of templates will not be automatically available without re-purchase.
If you still have a question please email info@templatehr.co.uk